In the new era of post-pandemic hospitality, the No. 1 priority for hotel owners and operators is to implement technology-driven strategies to operate more efficiently while improving the guest experience.
Hoteliers must evaluate a guest messaging system that helps personalize the guest experience by increasing touchpoints while creating more efficient back-of-house workflows. Enter HelloShift, a platform for modern messaging for hotels, including guest messaging, staff collaboration, and website chat in one simple app.
HelloShift partners with Hapi to build one connection and then instantly share data with the leading property management systems. We recently caught up with HelloShift leadership to see how their product and strategy has evolved to meet new consumer demands.
Q: How are you helping the hospitality industry innovate?
A: HelloShift helps modern hoteliers go digital with Guest Messaging, Staff Collaboration, Housekeeping Management and more.
Hotel guests receive automated, routine messages and use their favorite messaging apps to connect with the Front Desk. Hotel teams use HelloShift to work together across buildings, floors, shifts and departments with up-to-date visibility into room status via the Housekeeper mobile app.
Q: What do you see as the biggest trend in hospitality tech in the post-COVID era?
A: COVID has changed hospitality forever – 5% of U.S. hotels have already closed down. We are seeing:
1. Contactless hospitality becoming essential
2. Leaner staff handling the same workload (if not more)
3. Emphasis on operational efficiency due to lower RevPAR and tighter budgets.
Among the hotels thriving post-COVID, the biggest trend is their willingness to embrace a hotel-wide digital transformation.
Q: How has Hapi helped HelloShift and your customers?
A: HelloShift's commitment to digitizing hotels involves removing as much manual work as possible. With Hapi, the hotel data moves seamlessly into HelloShift, enabling full automation of important hotel functions (e.g. sending a pre-stay text message). Hapi's unified format allows HelloShift to integrate once and then connect with many property management systems instantly.