The only hospitality CRM powered by Salesforce
Hapi can help you weave all those stories from your PMS, guest communications, surveys, and loyalty program systems together into one unified guest profile, updated real-time in Salesforce.
Hapi can help you weave all those stories from your PMS, guest communications, surveys, and loyalty program systems together into one unified guest profile, updated real-time in Salesforce.
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Each profile is an enterprise view into who your guests are, what interests them, and what will make their stay special. With this knowledge, you can orchestrate those magical moments that turn first-time visitors into lifelong guests.
Let's connectAn enterprise view of guest behavior across all your properties provides strategic opportunities to increase stays without heavy data manipulation. Teams of all levels can use the data to attract both new and returning guests by:
Creating unique guest experiences
Powering advanced marketing programs
Mastering sophisticated loyalty programs
Hapi Guest is built for the hospitality industry, with all of its nuances (and complex tech stacks!) in mind. By partnering with the world's leading CRM provider, Salesforce, we’ve created an open system of reliable data specifically for hoteliers that can be easily adapted as you modernize your tech stack and scale your business.
Streamline integrations with custom data flows.
Get integration support from Hapi or use your own specialists.
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Wish your front-line teams had live insight into the guest?
With the addition of Hapi Guest Focus, you can give front-of-house staff access to a 360-view of guests’ behaviors and interests, updated in real-time. Now, your staff not only has the power to provide personalized experiences but the data to make those experiences meaningful.
Langham and Hapi have partnered to build the infrastructure that utilizes Salesforce and allows for true guest personalization.
READ CASE STUDYHapi created a native component-based integration app for Salesforce to expose PMS data directly with Sales Cloud and Marketing Cloud.
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