We are delighted to feature our partners Go Moment, who joined the Hapi partner ecosystem in 2019. Their mission is to help hotels provide their best hospitality and service at a distance, while still creating unforgettable guest experiences. We believe this to be a timely solution as the industry adjusts to socially distanced operations in a new normal. Using a combination of human interaction and AI technology, their smart-concierge solution, Ivy, allows hotels to communicate directly and contactlessly with their guests in the way they’re most comfortable — using their personal mobile phones!
We asked Jennifer Suski, Senior Director of Sales at Go Moment, to share her thoughts on our questions:
How are you helping the hospitality industry innovate?
"Ivy allows hotels to communicate directly with guests in the way they’re most comfortable — using their phones! 90% of hotel guests prefer text message communication, and this number is likely to rise as social distancing becomes more of a priority. By engaging with guests via text message, hotels can interact with them more often and on a more personal level, opening the door to countless upsell opportunities and real-time problem resolution."
What do you see as the biggest trend in hospitality tech in the post-Covid era?
"Contactless, contactless, contactless. The entire world of hospitality has been challenged to figure out how to provide service at a distance while still creating unforgettable experiences. The hardest part? We didn’t have years to figure this out — just a few short weeks. Go Moment has been working for years to partner with the best in the industry to provide services that are contactless, easy-to-use, and impressive to guests."
How has Hapi helped Go Moment and your customers?
"Hapi allows us to work with more clients on more platforms. By connecting Ivy to a wide array of Property Management Systems, we have been to offer contactless hospitality solutions to a much wider range of hotels throughout the country."
For more information on Go Moment, feel free to check them out at www.gomoment.com.
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