Customer relationship management (CRM) software for the hospitality industry helps hotels, bed and breakfast homes, restaurants, and event venues market operate their businesses. Hospitality CRM software come equipped with features for obtaining online customer reviews and guest surveys, scheduling reservations, and deploying automated marketing campaigns. The best CRM software for hotels include those capabilities and other essential CRM features.
We evaluated dozens of hospitality CRM systems small businesses can use and identified the top eight providers:
- Guesty: (Overall) Best for short-term rentals
- HotelRunner: Best for managing online bookings
- Revinate: Best for luxury hotels
- Freshsales: Best free hospitality CRM
- Hapi Guest: Best for Salesforce users
- dailypoint: Best central data management platform
- Guestware: Best for managing overall hotel operations
- innRoad: Best for hotel performance monitoring
Best CRM Software for Hotels Compared
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