The hospitality leaders who are prepared to rekindle business with past guests and go above and beyond in building business with new guests will find themselves in a great position to capitalize on recovery.
Like so many industries, COVID has forced the acceleration of digital transformation in hospitality. Offering contactless experiences for guests, automating more processes and even redefining how the work itself is done are necessary for survival.
Hotel brands have found themselves in a uniquely challenging position: As online travel agencies continue to drive a significant share of business, many hotel owners are questioning whether the costs of associating with a brand are worth it.
The lifestyle brand will utilize Hapi Connect for Salesforce to power a holistic customer data strategy through the world’s leading CRM, centralizing guest data across retail, restaurant, homes, and hotels.
The leading integrations platform for hospitality is now partnered with 8,000 hotels globally and has hired 7 employees in the past month, with plans to add more team members this year.
The serial hospitality technology entrepreneur will bring a fresh look at the current challenges facing hospitality with a keen eye on reducing integration and data-sharing issues, allowing hoteliers to innovate faster.