Unlock the potential for innovation in the hospitality industry by prioritizing data and partnering with experienced platforms, treating data streaming as a utility, and leveraging off-the-shelf connectors to consolidate and normalize data, enabling personalized guest experiences and automated operational analytics.
The hospitality leaders who are prepared to rekindle business with past guests and go above and beyond in building business with new guests will find themselves in a great position to capitalize on recovery.
Like so many industries, COVID has forced the acceleration of digital transformation in hospitality. Offering contactless experiences for guests, automating more processes and even redefining how the work itself is done are necessary for survival.
After growing through acquisition, Sonesta turned to Hapi to centralize and normalize guest data from multiple Property Management Systems across its various brands in real-time, which will power a new Customer Data Platform.
Hapi will facilitate streaming of data between RealTime Reservation and leading hotel Property Management Systems, allowing hoteliers to provide guests with a complete view of all bookings in one place.
Hapi continues to build out its industry leading connectivity platform by integrating with Oracle Hospitality OPERA Cloud Platform via the Oracle Hospitality Integration Platform. This integration can provide hotel brands and operators comprehensive insights into property-level activity.