Unlock the potential for innovation in the hospitality industry by prioritizing data and partnering with experienced platforms, treating data streaming as a utility, and leveraging off-the-shelf connectors to consolidate and normalize data, enabling personalized guest experiences and automated operational analytics.
The hospitality leaders who are prepared to rekindle business with past guests and go above and beyond in building business with new guests will find themselves in a great position to capitalize on recovery.
Like so many industries, COVID has forced the acceleration of digital transformation in hospitality. Offering contactless experiences for guests, automating more processes and even redefining how the work itself is done are necessary for survival.
Hapi Guest For Marketing Cloud and Hapi Guest Analytics – extensions of the core Hapi Guest For Salesforce application – are both now available on the Salesforce AppExchange, powering hotel-ready guest marketing and data visualization. Together with Salesforce, hotel companies benefit from an “out of the box” Hotel CRM offering.
The innovative Property Experiences Management System (PXMS), which helps hotels manage and monetize non-room inventory, needed quick access to PMS data with smaller integration costs.
The Margaritaville Beach Hotel in Pensacola Beach, Fla., can now centralize data and improve the guest journey; See Maestro in Booth 1325 and Hapi in Booth 1300 at HITEC Orlando.