Rocco Forte Hotels realized that connecting data across the company into one centralized hub would be key to providing insight into the customer journey.

Hapi helped RLHC manage exponential portfolio growth while giving owners freedom in the way they run their operations. This included choice of technology platforms and vendors while efficiently integrating the various systems and data streams into the corporate framework.

Langham and Hapi have partnered to build the infrastructure that utilizes Salesforce and allows for true guest personalization.