Hotel Business sat down with Jeff Bzdawka to gain insight into his journey from SVP of global hotel technology at Hyatt to CEO of meetings and events data provider Knowland to his current role as president of Hapi, a data integration specialist.
Nemacolin and Hapi prove that the right collaboration can turn technology into a guest-centric advantage.
Hospitality CRM software come equipped with features for obtaining online customer reviews and guest surveys, scheduling reservations, and deploying automated marketing campaigns.
After growing through acquisition, Sonesta turned to Hapi to centralize and normalize guest data from multiple Property Management Systems across its various brands in real-time, which will power a new Customer Data Platform.
Hapi will facilitate streaming of data between RealTime Reservation and leading hotel Property Management Systems, allowing hoteliers to provide guests with a complete view of all bookings in one place.
Hapi continues to build out its industry leading connectivity platform by integrating with Oracle Hospitality OPERA Cloud Platform via the Oracle Hospitality Integration Platform. This integration can provide hotel brands and operators comprehensive insights into property-level activity.