Hotel Business sat down with Jeff Bzdawka to gain insight into his journey from SVP of global hotel technology at Hyatt to CEO of meetings and events data provider Knowland to his current role as president of Hapi, a data integration specialist.
Nemacolin and Hapi prove that the right collaboration can turn technology into a guest-centric advantage.
Hospitality CRM software come equipped with features for obtaining online customer reviews and guest surveys, scheduling reservations, and deploying automated marketing campaigns.
Through significant advancements to the latest version of its Hotel Integration Platform and the addition of the new Hapi Data Platform, Hapi has built a solution for bringing modern technology to the hospitality industry.
Using innovations from Hapi and Salesforce, Sage Hospitality Group has been able to centralize guest data and digitize its customer relationship management to deliver exceptional experiences.
Luxury destination resort Nemacolin has partnered with Hapi and Salesforce to create a high-touch, personalized guest experience. The resort will use Salesforce's Sales Cloud, Marketing Cloud and Analytics products to understand its guests, their preferences and satisfaction levels, which will help to provide personalized touches throughout their stay.