Hotel Business sat down with Jeff Bzdawka to gain insight into his journey from SVP of global hotel technology at Hyatt to CEO of meetings and events data provider Knowland to his current role as president of Hapi, a data integration specialist.
Nemacolin and Hapi prove that the right collaboration can turn technology into a guest-centric advantage.
Hospitality CRM software come equipped with features for obtaining online customer reviews and guest surveys, scheduling reservations, and deploying automated marketing campaigns.
Hapi Guest For Marketing Cloud and Hapi Guest Analytics – extensions of the core Hapi Guest For Salesforce application – are both now available on the Salesforce AppExchange, powering hotel-ready guest marketing and data visualization. Together with Salesforce, hotel companies benefit from an “out of the box” Hotel CRM offering.
The innovative Property Experiences Management System (PXMS), which helps hotels manage and monetize non-room inventory, needed quick access to PMS data with smaller integration costs.
The Margaritaville Beach Hotel in Pensacola Beach, Fla., can now centralize data and improve the guest journey; See Maestro in Booth 1325 and Hapi in Booth 1300 at HITEC Orlando.