Hospitality CRM software come equipped with features for obtaining online customer reviews and guest surveys, scheduling reservations, and deploying automated marketing campaigns.
As the hospitality industry continues to evolve with tech advancements, partnerships with local innovators and flexibility in system integration remain critical to achieving long-term success.
Hapi, a hospitality data and connectivity solutions provider, has entered into a partnership with Revinate, a direct booking platform, to provide hotels with the ability to book more stays directly.
After growing through acquisition, Sonesta turned to Hapi to centralize and normalize guest data from multiple Property Management Systems across its various brands in real-time, which will power a new Customer Data Platform.
Hapi will facilitate streaming of data between RealTime Reservation and leading hotel Property Management Systems, allowing hoteliers to provide guests with a complete view of all bookings in one place.
Hapi continues to build out its industry leading connectivity platform by integrating with Oracle Hospitality OPERA Cloud Platform via the Oracle Hospitality Integration Platform. This integration can provide hotel brands and operators comprehensive insights into property-level activity.