Hapi Enhances Your Hotel’s Loyalty Program

April 3, 2024

Jonathan Seigle

Strengthen your hotel’s loyalty program with the right data platform. Learn how Hapi Data Platform helps you deliver exceptional guest experiences for your loyalty members and streamline your company operations.

Managing a thriving loyalty program involves more than just rewarding your guests. As hoteliers, ensuring smooth transactions with your partner hotels is essential. Traditional audit methods for free-night reimbursements can be time-consuming, prone to errors, and rely heavily on manual verification and involve cumbersome communication with your individual hotels. This is especially true when your hotel portfolio spans various tax jurisdictions and multiple different Property Management Systems (PMS). 

Introducing the Hapi Data Platform -  a secure, centralized system that collects and stores all relevant information on not just free-night redemptions, but all PMS transactions occurring at your partner hotels.  This innovative solution empowers your hotel company by:

1. Supercharge Audit Efficiency: Forget tedious manual work. The data platform automates a significant portion of the audit process, seamlessly pulling guest stay details, taxes, and formal invoices directly from your existing PMS, with the ability to correlate this information to property’s booking data. 

2. Ensure Accuracy: Eliminate discrepancies and potential errors. The cloud-based nature of the data platform guarantees consistent and secure data storage in a normalized hospitality data model format, thereby minimizing the risk of inaccurate reimbursements for both your company and partner hotels. 

3. Foster Transparency and Collaboration: Enhance transparency with partner hotels by offering a hotel-level view of their data, providing them with real-time access to relevant information, including reservation, stay details, invoices, and folios on free-night redemptions. This open communication fosters collaboration and strengthens relationships with hotel operations.

4. Gain Data-Driven Insights: Beyond streamlining audits, this data repository unlocks valuable insights. Analyze trends in free-night redemptions, spend at F&B, Spa and other outlets, and make informed decisions to optimize your loyalty program

Here's how it works:

  • Seamless Integration: Powered by the Hapi Integration platform, the cloud-based Hapi Data Platform integrates with most major PMSes, effortlessly pulling relevant data without disrupting your current systems.
  • Automated Data Capture: Say goodbye to manual data entry. The repository automatically captures key information such as reservation, stay details, taxes, and invoices, ensuring accuracy and saving valuable time.
  • Real-Time Access: Authorized personnel from both your company and partner hotels can access relevant data anytime, anywhere, fostering transparency and collaboration.
  • Secure Storage: All data is securely stored, adhering to industry-leading security standards and compliance regulations.

By leveraging a cloud-based hotel data repository, you can achieve a more efficient, cost-effective, and transparent approach to auditing free night redemptions. This translates to:

  • Faster and more accurate reimbursements for partner hotels.
  • Reduced workload and increased efficiency for your team.
  • Stronger partnerships built on trust and transparency.
  • Valuable data insights to optimize your loyalty program.

In today's competitive landscape, a strong loyalty program can lead to a differentiated member experience. which directly correlates to increased brand value and a driver of more direct bookings. 

With Hapi, you will have a data platform to truly power your loyalty solution on a company-wide scale, allowing you to focus on what truly matters - delivering exceptional guest experiences.

Stay informed with the monthly Hapi Thoughts newsletter
Thank you for subscribing!
Oops! Something went wrong while submitting the form.