Hotel brands have found themselves in a uniquely challenging position: As online travel agencies continue to drive a significant share of business, many hotel owners are questioning whether the costs of associating with a brand are worth it.
2020 is now thankfully almost behind us. With the arrival of vaccines, the hospitality industry is starting to regain some optimism about the future.
In a first-of-its-kind focus group with the hospitality industry’s top IT executives, Hapi takes stock of their technology priorities for operations in a post Covid-19 era.
The 404-roomresort in Toronto implemented Salesforce Sales and Marketing Cloud for richguest profiles and personalized guest journeys, but needed Hapi’s experiencedhospitality team to access the necessary data.
Ben Heiland has joined as VP of Business & Professional Services and Cesar Mendoza as VP of Solutions Design & Development, filling crucial positions that solidify Hapi’s standing as the leading solution for system connectivity and data streaming.
After growing through acquisition, Sonesta turned to Hapi to centralize and normalize guest data from multiple Property Management Systems across its various brands in real-time, which will power a new Customer Data Platform.
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