Unlock the potential for innovation in the hospitality industry by prioritizing data and partnering with experienced platforms, treating data streaming as a utility, and leveraging off-the-shelf connectors to consolidate and normalize data, enabling personalized guest experiences and automated operational analytics.
The hospitality leaders who are prepared to rekindle business with past guests and go above and beyond in building business with new guests will find themselves in a great position to capitalize on recovery.
Like so many industries, COVID has forced the acceleration of digital transformation in hospitality. Offering contactless experiences for guests, automating more processes and even redefining how the work itself is done are necessary for survival.
Through significant advancements to the latest version of its Hotel Integration Platform and the addition of the new Hapi Data Platform, Hapi has built a solution for bringing modern technology to the hospitality industry.
Using innovations from Hapi and Salesforce, Sage Hospitality Group has been able to centralize guest data and digitize its customer relationship management to deliver exceptional experiences.
Luxury destination resort Nemacolin has partnered with Hapi and Salesforce to create a high-touch, personalized guest experience. The resort will use Salesforce's Sales Cloud, Marketing Cloud and Analytics products to understand its guests, their preferences and satisfaction levels, which will help to provide personalized touches throughout their stay.
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