The hospitality leaders who are prepared to rekindle business with past guests and go above and beyond in building business with new guests will find themselves in a great position to capitalize on recovery.
Like so many industries, COVID has forced the acceleration of digital transformation in hospitality. Offering contactless experiences for guests, automating more processes and even redefining how the work itself is done are necessary for survival.
Hotel brands have found themselves in a uniquely challenging position: As online travel agencies continue to drive a significant share of business, many hotel owners are questioning whether the costs of associating with a brand are worth it.
The Margaritaville Beach Hotel in Pensacola Beach, Fla., can now centralize data and improve the guest journey; See Maestro in Booth 1325 and Hapi in Booth 1300 at HITEC Orlando.
The integration has been certified, data is flowing and several hotel companies are relying on both companies to share, centralize, and normalize their sales and catering data so it can be accessed by other systems in the tech stack in real time.
Hapi has announced a collaboration with Stayntouch, allowing technology solutions providers to access and share data with Stayntouch as well as more than 100 other solutions providers by writing to a single Hapi API.
